NOVO understands the vital and critical nature of the service we provide, and have built our entire organization around ensuring our partners always get the products they need when they need them, not only when things are going well, but even when outside forces impact our operations.

NOVO has a clear and concise plan for all potential disasters, including hurricanes, floods, power outages, other inclement weather, and natural phenomena as well as pandemics. NOVO commits to all levels of service required by our clients which includes the need to operate regardless of the potential adverse conditions that may exist. NOVO has demonstrated on multiple occasions its ability to navigate emergencies, including Hurricane Irma, Tornadoes, Ice storms, and most recently the COVID-19 Pandemic, where NOVO never failed to make a delivery to our customers.